Security & Privacy

SECURITY & PRIVACY POLICY

1. Overview

This Security & Privacy Policy explains how we collect, use, protect, and manage your personal information when you use our flower delivery website.

We are committed to protecting your privacy and ensuring secure transactions at all times.

By using our website, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following information when you place an order or interact with our website:

• Full name of sender and recipient
• Email address
• Mobile or contact number
• Delivery address
• Billing information
• Payment details (processed securely through third-party payment providers)
• Website usage information such as:
  • IP address
  • Browser type
  • Device information
  • Cookies and usage behavior

3. Use of Information

Your information may be used for the following purposes:

• Processing and fulfilling orders
• Coordinating deliveries
• Providing customer support
• Sending order confirmations and status updates
• Improving website functionality and customer experience
• Fraud prevention and security monitoring
• Sending marketing or promotional communications
  (only if you have provided consent)

4. Data Protection & Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Secure Socket Layer (SSL) encryption
• Restricted access to customer information
• Secure servers and system monitoring
• Regular security updates and maintenance
• Use of secure third-party payment gateways

While we take reasonable steps to protect your information, please understand that no online transmission or storage system can be guaranteed 100% secure.

5. Payment Security

All online payments are processed through trusted third-party payment providers.

We do NOT store or have direct access to your complete credit card or debit card information.

Payment processing is handled securely through encrypted payment systems.

6. Cookies Policy

Our website uses cookies and similar technologies to:

• Improve website performance
• Enhance user experience
• Analyze visitor behavior and traffic
• Support marketing and advertising performance

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

7. Sharing of Information

We respect your privacy and do NOT sell, rent, or trade your personal information.

Information may only be shared with:

• Delivery personnel for order fulfillment
• Payment processors for secure transaction handling
• Service providers assisting website operations
• Government or legal authorities when required by law

8. Data Retention

We retain customer information only for as long as necessary to:

• Complete transactions and deliveries
• Maintain business and financial records
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements

9. Customer Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your personal information
  (subject to legal and operational requirements)

Requests may be submitted through the contact email provided on our website.

10. Policy Updates

We reserve the right to modify or update this Security & Privacy Policy at any time.

Any changes will be posted on this page and will take effect immediately upon publication.

We encourage customers to review this page periodically for updates.

11. Contact Information

If you have questions, concerns, or requests regarding this Security & Privacy Policy, please contact us through the email address listed on our website.

By continuing to use our website and services, you acknowledge and agree to this Security & Privacy Policy.